At styleandcare.co.uk, your satisfaction is important to us. We want to ensure your experience with us is smooth and transparent.

Return & Refund Window

  • Our return policy lasts 14 days from the date of purchase.

  • If 14 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

  • If your item becomes faulty within 30 days, you may request a refund or replacement. We may require the item to be returned for inspection.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition as when received.

  • It must be in its original packaging.

  • You must provide a receipt or proof of purchase.

Non-Returnable Items

We do not accept returns for the following:

  • Underwear and other sanitary goods

  • Intimate or personal care items

  • Customized products

Defective Items

If you receive a defective item, please contact us within 2 days of receiving it at 📧 customersupport@styleandcare.co.uk.

If the product is confirmed to be faulty, we will reimburse your return postage cost—provided you used a traceable shipping method and shared the tracking number with us.

Order Cancellations

  • Orders may be cancelled within 8 hours of placement.

  • To cancel, email us at 📧 customersupport@styleandcare.co.uk with your order number.

  • After 8 hours, cancellations are not possible as orders are sent to our fulfillment team.

Return Shipping

  • Customers are responsible for return shipping costs.

  • Shipping charges are non-refundable.

  • We strongly recommend using a traceable shipping method.

  • Please share your tracking number with us.

  • We are not responsible for return shipments lost without proof of delivery.

Refund Process

Once your return is received and inspected:

  • You will be notified via email about the approval or rejection of your refund.

  • If approved, the refund will be processed within 5 working days to your original payment method.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.

  2. Contact your bank or card provider (processing times may vary).

  3. Still no refund? Contact us at 📧 customersupport@styleandcare.co.uk.

Custom Orders

Custom orders are non-refundable and non-returnable, unless they are defective.
Any defects must be reported within 2 days of delivery.

Shipping Policy 

We aim to process and deliver your orders as efficiently as possible.

Order Processing Time

  • All orders are processed within 2–3 working days (Monday to Friday).

  • Orders are not shipped on weekends or public holidays.

  • During peak times, processing may take longer. If there’s a significant delay, we’ll notify you by email or phone.

Estimated Delivery Time

  • Standard delivery: 4–12 working days from the date of purchase.

  • Custom orders: May require additional processing time before dispatch.

  • Delivery times may vary depending on your location and courier delays beyond our control.

Shipping Carriers

We work with trusted carriers to ensure safe delivery:

Within the UK:

  • Royal Mail

  • Evri

  • Yodel

International Shipping:

  • DHL

  • UPS

  • FedEx

  • Local couriers (depending on destination)

Tracking Your Order

Once your order is shipped:

  • You’ll receive a shipment confirmation email with a tracking number.

  • Tracking details typically become active within 72 hours.

Customs, Duties & Taxes (International Orders)

  • International customers are responsible for any customs duties, import taxes, or other charges required by their country’s customs authority.

  • These fees are not included in the product price or shipping cost and must be paid upon delivery if applicable.

  • In some cases, we may request payment in advance through a secure link to cover import charges and ensure smooth delivery.

Lost or Missing Packages

If your order hasn’t arrived within 60 days, it is considered lost.