Returns, Refunds & Shipping Policy

StyleAndCare.co.uk

At StyleAndCare.co.uk, your satisfaction is very important to us. We aim to provide high-quality products and a smooth shopping experience. Please read our policy carefully.

Returns & Refunds

Our return policy lasts 14 days from the date of delivery.
If 14 days have passed, unfortunately, we cannot offer a refund or exchange.

However, if your item becomes faulty or stops working within 30 days, you may still request a refund. In such cases, we may ask for the item to be returned for inspection.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in the same condition as when received

  • The item must be in its original packaging

  • You must provide a receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

  • Underwear and other sanitary goods

  • Intimate or personal care products

  • Custom-made or personalised items

Defective Items

If you receive a defective or damaged item, please contact us within 2 days of delivery at:

📧 customersupport@styleandcare.co.uk

We will arrange a replacement or refund once the issue is verified.

Order Cancellations

Orders may be cancelled within 8 hours of placement.

To cancel, email us at:
📧 customersupport@styleandcare.co.uk
Include your order number in the message.

After 8 hours, cancellation is no longer possible as your order will already be in processing or dispatched.

Return Shipping

  • Return postage is the customer’s responsibility

  • Shipping fees are non-refundable

  • All returns must be sent using a trackable service

  • Please send us your tracking number

We are not responsible for lost return parcels without proof of delivery.

Refund Process

Once your return is received and inspected:

  • We will notify you by email if your refund is approved or rejected

  • Approved refunds will be processed within 5 working days

  • Refunds will be sent to your original payment method

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your card provider or bank

  3. If the issue continues, email us at
    📧 customersupport@styleandcare.co.uk

Custom Orders

Custom or personalised orders are non-refundable and non-returnable, unless faulty.

Any defects must be reported within 2 days of delivery.

Shipping Policy

At StyleAndCare.co.uk, we work hard to ensure your orders are delivered quickly and safely.

Order Processing Time

  • Orders are processed within 2–3 working days (Monday to Friday)

  • Orders are not dispatched on weekends or public holidays

  • During busy periods, processing times may be slightly longer — we will notify you if this happens

Estimated Delivery Time

  • Standard delivery: 4–12 working days

  • Custom orders may require extra processing time

  • Delivery times may vary due to courier delays or location

Shipping Partners

We use trusted courier services, including:

UK deliveries

  • Royal Mail

  • Evri

  • Yodel

International deliveries

  • DHL

  • UPS

  • FedEx

  • Local courier services (depending on destination)

Tracking Your Order

Once your order is dispatched:

  • You will receive a tracking number by email

  • Tracking details usually become active within 72 hours

Customs, Duties & Taxes

International customers are responsible for any customs charges, import taxes or duties required by their country. These charges are not included in the product price or shipping fee.

In some cases, we may contact you to request payment in advance through a secure link to ensure smooth delivery.

Lost or Missing Packages

If your order has not arrived within 60 days, it will be considered lost.

In this case, we will issue a full refund.

Please report missing orders to:
📧 customersupport@styleandcare.co.uk

If you need help at any time, please contact us at:
📧 customersupport@styleandcare.co.uk